Sales Support & Customer Service Executive (B2B)
About the Role
Our client, an established European precision engineering and manufacturing company, is seeking an ambitious Sales Support & Customer Service Executive (B2B) to join their facility in the Samut Prakan area.
In this pivotal operational role, you will serve as the core link connecting international B2B clients, global sales teams, and local manufacturing operations, managing the end-to-end order journey for high-precision components.
Key Responsibilities
- End-to-End Order Management: Oversee the full B2B sales order lifecycle in SAP ERP, validating technical configurations, pricing, and order quantities.
- Customer Portal & Account Support: Support global business clients with commercial portal navigation, product catalog inquiries, and live shipment tracking.
- Cross-Functional Coordination: Collaborate closely with production planning, warehouse, and quality assurance teams to align production schedules with customer delivery expectations.
- Logistics & Export Compliance: Coordinate with freight forwarders and customs brokers to generate complete export documentation in strict accordance with Incoterms 2020.
- RMA & Claims Processing: Administer return merchandise authorisations (RMA), partnering with engineering and QA specialists to facilitate root-cause investigations and resolutions.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain/Logistics, Engineering, or a related discipline.
- 3–5 years of B2B sales support or customer service experience within a multinational manufacturing environment (e.g., precision engineering, electronics, or automotive components).
- Strong proficiency in ERP systems, particularly SAP (SD/MM modules), and advanced MS Excel skills.
- Ability to interpret technical datasheets, component part numbers, and engineering specifications.
- Solid understanding of international shipping documentation, export compliance, and Incoterms 2020.
- Professional fluency in both Thai and English for daily international business correspondence.
What We Offer
- Competitive base salary (THB 40,000 – 45,000) plus guaranteed contractual bonuses.
- Comprehensive health insurance and provident fund benefits.
- Company shuttle transport covering key Bangkok and Samut Prakan routes.
- Exposure to world-class manufacturing standards within a collaborative, international team.